Last updated: 12 October 2026. This is a translation; in case of differences, the Dutch version prevails.
Not happy with your purchase from the Visit Dordt shop? No problem. Below you can read how returns work.
14-day cooling-off period
You have the right to cancel your purchase within 14 days of receipt without giving a reason (the right of withdrawal). During this period you may unpack and inspect the product as you would in a shop, but you must handle it with care.
How to return
- Let us know within 14 days of receipt that you want to return something, via the contact form. Please include your name, your order number and which product you are returning.
- We will send you the return address and any instructions.
- Send the product back within 14 days of notifying us of the return, complete and, if possible, in its original packaging.
Refund
We will refund the purchase price, including the standard shipping costs of your order, within 14 days of you notifying us of the return. We will use the same payment method you paid with. We may wait to refund until we have received the product or until you can show that you have sent it back. The cost of returning the product is at your expense.
Exceptions
The right of withdrawal does not apply to some products, such as:
- products that spoil quickly, such as food and drink from the Dordt treats category;
- products made to measure or personalised especially for you;
- sealed products that cannot be returned for hygiene reasons once the seal has been broken.
Damaged or wrong product?
Did your product arrive damaged, or did you receive the wrong item? Let us know as soon as possible via the contact form, ideally with a photo. We will then sort it out free of charge.